Terms and Conditions Use of samamenang

To register and use samamenang services, you must meet all of the following eligibility requirements without exception:

• Being at least 18 years of age at the date of registration.
• Residing in a geographic region that permits participation in online gambling activities.
• Never previously banned or suspended from the samamenang platform.
• Registering under your own genuine personal details — no proxy accounts are permitted.
• Not appearing on the Problem Gambling Control Scheme (SKMM) list or any related self-exclusion programme.

Samamenang reserves the right to request identity verification (KYC) documents at any time, including an ID card, passport, or other supporting documents to confirm the validity of your account. Failure to provide the requested documents within the specified timeframe may result in account freezing or closure.

Every samamenang member is fully responsible for the security and activity of their account. This includes the following responsibilities:

• Keeping your account password confidential and not sharing your login credentials with anyone.
• Ensuring that the personal information in your account is accurate and up to date at all times.
• Notifying the samamenang support team immediately if you suspect any unauthorised access to your account.
• Not using automation software, bots, or any unauthorised third-party tools to access or play on the platform.
• Being responsible for all transactions made through your account, including in cases of negligence in safeguarding your login credentials.

Samamenang is not responsible for any losses arising from a member's negligence in maintaining their account security. Each account is the exclusive property of the registered owner and may not be transferred or sold to any other party.

If you suspect your account has been accessed without authorisation, contact the samamenang support team immediately via live chat in the app. We will investigate and take appropriate action to protect your account.

All financial transactions at samamenang are subject to the following policies to ensure security and compliance with financial standards:

• The minimum deposit is RM 30 per transaction; there is no daily maximum deposit limit for regular members.
• All payment methods used must be registered under the same name as your samamenang account.
• Deposited funds must be used for gaming purposes and not solely for financial transactions.
• The first withdrawal requires completed KYC verification before it can be processed.
• Withdrawals are processed within 5 minutes for VIP members and within 24 hours for standard members, subject to security verification.
• Samamenang reserves the right to request proof of source of funds for transactions exceeding certain limits.

If funds are deposited via a method that does not match the account information, samamenang reserves the right to hold withdrawals until identity verification is complete. Funds that cannot be verified within 30 days will be returned using the original payment method.

All bonuses and promotions offered by samamenang are subject to the specific terms stated in each offer. The following general terms apply to all bonus types unless stated otherwise:

• The standard rollover requirement is 20x the bonus amount unless otherwise stated in the specific promotion's terms.
• Each bonus may only be claimed once per member unless it is a recurring bonus such as weekly cashback.
• The welcome bonus is available to new members only who have never registered an account at samamenang.
• Game contribution towards rollover requirements varies by category — slots typically contribute 100%, table games 20%, and live casino between 10% and 20%.
• Samamenang reserves the right to void bonuses and associated wins if there is evidence of abuse or fraud.
• Bonuses cannot be transferred between accounts and hold no cash value until rollover requirements are met.

Samamenang reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice. Such changes will not affect bonus claims that have already been processed prior to the change.

All samamenang members are required to conduct themselves respectfully and comply with the established game rules. The following actions are strictly prohibited on the samamenang platform:

• Using automation software, gambling bots, or any tools that provide an unfair advantage.
• Colluding with other players to manipulate game outcomes or cheat the system.
• Attempting to exploit technical vulnerabilities or bugs in games for unlawful gain.
• Laundering money (money laundering) through deposit and withdrawal activities on the platform.
• Providing false or misleading information during registration or the KYC process.
• Threatening, insulting, or harassing other members or samamenang support staff.

Samamenang uses RNG (Random Number Generator) technology certified by an independent verification body to ensure fairness in every game. Results generated by the RNG system are final and cannot be contested unless there is clear evidence of technical failure.

In the event of a technical disruption during a game session, samamenang will review system logs and take fair action based on actual data. Wins or losses resulting from technical failure will be resolved in accordance with the established compensation policy.

Samamenang takes the personal data protection of all members seriously. Our full privacy policy is available on the Privacy Policy. In summary, our commitment to your privacy includes:

• All personal data is stored using 256-bit SSL encryption and protected by a multi-layered security infrastructure.
• Your information will not be sold, rented, or shared with advertisers or third parties without your explicit consent.
• Data may be shared with legitimate authorities when required by law or court order.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements.
• Cookies are used to enhance the user experience and can be managed through your browser settings.

Samamenang reserves the right to suspend or close any member account under the following circumstances:

• Violation of any terms set out in this Terms and Conditions document.
• Confirmation that a member is under 18 years of age.
• Activities indicating attempts at fraud, money laundering, or collusion.
• Account closure request submitted by the member through official support channels.
• Account inactivity exceeding 12 consecutive months.

Members who wish to exclude themselves from the samamenang platform may contact the support team to activate the self-exclusion programme. Samamenang fully supports this measure as part of our commitment to Responsible Gaming.

For accounts suspended due to violations, any real money balance (excluding bonuses) will be returned upon completion of the investigation, provided no fraudulent transactions are detected. Bonus balances that have not met rollover requirements will not be returned.

Samamenang provides the platform on an "as is" basis and makes no implied warranties regarding uninterrupted availability. Our liability limitations are as follows:

• Samamenang is not liable for any indirect, consequential or punitive losses arising from use of the platform.
• Samamenang's maximum liability to any member shall not exceed the net deposit amount made by that member within the 90 days preceding the claim.
• Samamenang is not liable for losses resulting from internet disruptions, device failure or factors beyond the platform's control.
• Players are fully responsible for ensuring that participation in online gambling is lawful under the laws of their jurisdiction.

Samamenang reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Our notification process is as follows:

• Material changes will be communicated to members via in-app notification or email at least 7 days before taking effect.
• Continued use of the platform after amendments take effect constitutes acceptance of the revised terms.
• The latest version of the Terms and Conditions is always available on this page, and the date of the last update will be displayed at the top of the document.
• If you do not agree with the amendments made, you have the right to close your account before the amendments take effect.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall be resolved through a mutually agreed arbitration process before any formal legal action is taken.

This Terms and Conditions document constitutes the entire agreement between you and samamenang regarding the use of the platform, and supersedes all prior agreements, representations, or negotiations relating to the same subject matter.