Privacy Policy Samamenang — Your Data Security

Samenang collects your personal data through several means — when you register an account, make a transaction, use our services, or contact our support team. Below are the categories of data we collect and their respective purposes:

We never collect sensitive data unrelated to our services, such as health information, political views, or religious beliefs. Every piece of data collected is proportionate to the requirements of the services we offer.

Samamenang uses your personal data only for lawful, necessary, and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your member account, processing logins, and ensuring account security.
• Transaction Processing: Processing deposits and withdrawals securely through your preferred payment method.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering requirements and to ensure the safety of all members.
• Customer Support: Enabling our support team to assist you effectively whenever you contact us.
• Platform Security: Detecting and preventing fraud, abuse, and suspicious activity that could compromise the security of the platform and other members.
• Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and providing appropriate assistance when needed.
• Service Improvement: Analysing how the platform is used to improve the overall user experience.

Samenang does not use your data for automated decision-making that could have a significant negative impact on you without human review. If we need to use your data for a new purpose not stated here, we will request your consent beforehand.

Samamenang understands that your trust depends on how we handle information sharing. We share your personal data only in the following circumstances:

• Payment Service Providers: Data required to process transactions is shared with authorized payment processors such as FPX, Touch 'n Go, and payment gateway providers. All such providers are bound by strict confidentiality agreements.
• Game Providers: Game session data is shared with integrated game providers such as Pragmatic Play and Evolution to ensure proper game functionality.
• KYC Verification: Identity data is shared with authorized third-party verification services solely for identity verification purposes.
• Legal Requirements: We may be required to disclose data to competent authorities such as law enforcement bodies when mandated by a court order or applicable law.

Protecting your data is samamenang's top technical priority. We implement multiple layers of security to ensure your information stays safe at all times:

• Data encryption in transit using TLS 1.3 protocol with 256-bit SSL certificates.
• Data encryption at rest for all sensitive information in our databases.
• Role-based access control (RBAC) ensures staff can only access the data necessary for their specific responsibilities.
• Two-factor authentication (2FA) is available for all member accounts and is mandatory for all internal staff access.
• Round-the-clock 24/7 security monitoring by our cybersecurity team to detect any intrusion attempts.
• Regular penetration testing by independent third parties to identify and address potential security vulnerabilities.
• A robust incident response procedure with notification to affected users within 72 hours in the event of a data breach.

Samamenang uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, theme, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how players use the platform — including frequently visited pages and time spent — for continuous improvement.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some sections of our platform.

As a samenang player, you have the following rights regarding your personal data. You may exercise these rights by contacting our support team via in-app live chat:

Samamenang retains your personal data only for as long as it is needed for the stated purposes or as required by law. Our retention policy is as follows:

• Active account data is retained for as long as your account remains active and for any period required by law after closure.
• Financial transaction records are retained for a minimum of 7 years for legal compliance and audit purposes.
• Customer support communication logs are retained for 2 years for reference and service improvement purposes.
• Security log data is retained for 1 year for the purpose of security incident investigation.
• Upon expiry of the designated retention period, data will be securely deleted or permanently anonymised.

If you request account closure, samenang will delete or anonymise all your personal data within 90 days, except for data that must be retained to comply with legal obligations. You will receive a confirmation once the deletion process is complete.

Samamenang reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. When we make changes:

• The "Updated" date at the top of this document will be revised to reflect the date of the latest review.
• For material changes, we will send you a notification via email or in-app notice at least 14 days before the changes take effect.
• Continued use of the platform after amendments take effect constitutes your acceptance of the updated policy.
• If you do not agree with the amendments, you have the right to close your account before the changes take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we handle your personal information. The version history of this document is available upon request through our support team.